"Every now and then go away, have a little relaxation, for when you come back to your work your judgment will be surer. Go some distance away because then the work appears smaller and more of it can be taken in at a glance and a lack of harmony and proportion is more readily seen.” … Continue reading Have a little relaxation
Want to build trusting relationships fast? Start with assuming good intent! According to Stephen M.R. Covey and Greg Link, when people in one part of an organization are asked to interface with another part, they often start with assumptions of negative intent such as: “Is there a hidden agenda?” “What is her real motive?” “Is … Continue reading Assume good intent
“Having spent many years trying to define the essentials of trust, I arrived at the position that if two people could say two things to each other and mean them, then there was the basis for real trust. The two things were “I mean you no harm” and “I seek your greatest good.” –Jim Meehan, … Continue reading Good intent is not enough
Ten months into the pandemic and it has literally upended many of the ways we get work done, including how we recruit and hire people. One of the biggest changes I’ve noted is how colleges and universities quickly switched their in-person interview processes to virtual. Last month, while moderating a webinar for the Higher Education … Continue reading The good, the bad, and the best practices of virtual interviewing
In his book The Speed of Trust, Stephen M.R. Covey builds a compelling case that we can all become skilled at building trust by cultivating 13 behaviors that focus on character and competence. Covey coins one of the 13 behaviors as “Get Better.” What he means is that we can and should continually improve at … Continue reading Build competence and get better!
Congruent, what’s that? Congruence is defined as behaving in a way in which your values and your actions match. Sounds simple, right? Over the last decade or so, I’ve done quite a bit of coaching with leaders who are preparing to interview for various leadership roles. One of my best pieces of advice to them … Continue reading Are you congruent?
“I have learned that leadership is not about knowing all the answers. It’s about knowing what great questions to ask, and carefully listening to those answers.” – Patrick Thng, managing director, Development Bank of Singapore In my opinion, one of our best tools in leading others and communicating effectively is in asking great questions. Great … Continue reading Asking great questions
In his 2016 book, Driven by Difference, David Livermore makes the case that high-functioning, diverse teams outperform homogenous teams. However, he says diversity by itself doesn’t contribute to organizational success unless it supports your organization’s mission. And, he adds that unless leaders leverage diversity’s potential, it can actually erode performance and productivity. So how can … Continue reading Leveraging the potential of diverse teams
“I’m struck time and again by how often our political talk is about people who aren’t in the room. We almost always talk about them—“those people” in Washington, D.C., or in our state capitols—the people we hold responsible for all our political pathologies. Rarely to do we talk about us, the people who are in … Continue reading Finding common ground
“There are no trust neutral interactions… you either build trust or lose trust.” I can’t remember the name of the person who said this at a conference I attended almost 20 years ago, but I can tell you the saying has stuck with me. I’ve found that I can walk away from each meeting or … Continue reading Are you building or losing trust?