Want to build trusting relationships fast? Start with assuming good intent! According to Stephen M.R. Covey and Greg Link, when people in one part of an organization are asked to interface with another part, they often start with assumptions of negative intent such as: “Is there a hidden agenda?” “What is her real motive?” “Is … Continue reading Assume good intent
Are you building or losing trust?
“There are no trust neutral interactions… you either build trust or lose trust.” I can’t remember the name of the person who said this at a conference I attended almost 20 years ago, but I can tell you the saying has stuck with me. I’ve found that I can walk away from each meeting or … Continue reading Are you building or losing trust?
Communicating for buy-in
In my experience, many people view change as loss. This is true, even if it is a very positive change. Think about your own experience in leading or being a part of change efforts. Have you ever heard people express concerns, like: “We’re already doing our best, how can we do more?”“What are those people … Continue reading Communicating for buy-in